SOLUTIONS

Comprehensive Cloud Communications Portfolio
Built for Mobility, Reliability & Scale

Total Technologies has partnered with BroadSoft to deliver a comprehensive, end-to-end cloud communication portfolio built for the enterprise. Together, we specialize in meeting complex requirements for enterprises with multiple locations, mobile workers, and ever-changing business needs.

Our experience in consulting and deploying Cloud PBX , unified communications, team collaboration, and contact center solutions positions Total Technologies to be at the forefront of the Cloud evolution. Our solutions enhance manageability across your entire network and consolidate your business expenses. Our methodology for planning, designing and configuring your hosted cloud applications improve efficiency, flexibility and offers control of your companies business.

Cloud PBX

Are you tired of the costs, time and feature limitations associated with managing and maintaining your aging PBX systems?

If you’re like most enterprises, it may be time to get more from your phone system with carrier-grade cloud communications - complete with advanced mobility, security and integration features, automated upgrades, flexible deployment options and disaster recovery.

With more than 60 business user and group features, and growing, we've got you covered:

  • Mobility, Plug & Play
  • Admin & User Portals
  • Auto Attendant & Hunt Group
  • Call Queue & Conferencing
  • Call Recording
  • Business Continuity
  • Unified Messaging & Video Conferencing
  • Receptionist Client

Need to gradually migrate your locations to the cloud? Take advantage of our SIP Trunking capabilities - connecting your PBX locations to your cloud locations - giving you access to BroadSoft UC-One so that your premise-based locations can migrate at their own pace and still enjoy advanced features/functionalities that your cloud locations have. 

Unified Communication

Make a business call from one seamless interface, find contacts quickly, send a chat message, start a video session, jump into a virtual meeting room, share your screen, swap files and more – all from any device, internet connection and business phone number.

Experience these benefits and more with the BroadSoft Business UC-One application:
Works with Everyone
Connect with both internal colleagues and contacts outside your company.
A Mobile Meeting Room
Launch a rich conference session in seconds with a virtual meeting space.
Chat + Presence =
Real-Time Results
Minimize email volume and business interruptions with real-time status updates and IM capabilities.
Share More, Securely
Collaborate faster with one-click screen- and file-sharing with one click from any interface.
Never Lose a Message
Quickly locate past chats, voicemails, calls and more with a single click to filter archives.
Integrate Your Communication
Combine all your business interactions – from emails, meetings, IMs, applications and more – into one easy view.

Contact Center

Whether you’re a medium size business looking to improve contact center operations or a large enterprise needing visibility and control over multiple contact center sites, Total Tec can deliver the BroadSoft contact center solution and service to meet your needs.

Benefits features include:

  • Omni-channel customer interactions
  • Unified Communications
  • Predictive Analytics-based Routing
  • ACD, speech-enabled IVR, WFO, Outbound Campaigns and CRM Integration
  • Flexible Migration Options
  • Performance Analytics

Built-in Integrations

Improve your workforce productivity  through built-in integrations with your CRM and other business applications you use everyday.

Phone Options & Rentals

BroadSoft Business works with a wide variety of devices, including phones and headsets from leading hardware vendors, including Polycom.