Whether you’re a medium-size business looking to improve contact center operations or a large enterprise needing visibility and control over multiple contact center sites, Total Tec can deliver the BroadSoft contact center solution and service to meet your needs.
Benefits features include:
- Omni-channel customer interactions
- Unified Communications
- Predictive Analytics-based Routing
- ACD, speech-enabled IVR, WFO, Outbound Campaigns and CRM Integration
- Flexible Migration Options
- Performance Analytics