ABOUT US

Total Technologies Overview

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The constant evolution in unified communications technology has provided an increased integration between communications applications and employees daily work functions, with that, the need for expert advice has become increasingly important.

Total Technologies, as a BroadSoft consultant, provides direct access to BroadSoft’s customized cloud communications solutions and services to meet complex enterprise needs. Specifically, this includes capturing customer requirements, planning migration strategy, qualifying site readiness, and providing order management services.

Through Total Technologies, customers benefit by being directly supported by BroadSoft , from the award winning customer help desk, provisioning,  implementation services, and  technical support. With 41% market share, BroadSoft is the industry leader for cloud unified communications with a secure and trusted platform chosen by 25 of the world’s top 30 service providers across 80 countries.

Total Technologies is a certified BroadSoft Business partner, with customers all over North American and all over the world. We are an industry leader and have been recognized with 25 national awards for top Revenue Performance, Marketing Partner of the Year, World Class Customer Service and a Four Time winner of the prestigious Circle of Excellence Award.

Our Expertise

Total Technologies provides an advanced, affordable portfolio of fully integrated communication and collaboration services without the expense and maintenance of an on-site premise based PBX phone system. From local deployments to international projects, we serve customers across a broad range of industries, including healthcare, manufacturing, energy, education, government and more. Our solutions enhance the manageability across your entire network and consolidates your business expenses. We are a customer centric organization offering superior customer support from inception to completion.

Accolades
Customer Satisfaction Awards

The Customer Satisfaction Award is presented to Channel Partners that have achieved world-class customer satisfaction scores as measured by an independent third party. Total Technologies has earned the ShoreTel Customer Satisfaction Award 14 times.

Circle of Excellence

The Circle of Excellence award is the highest honor bestows upon a partner. Awarded to only the Top 10 Partners worldwide, Total Technologies has earned the prestigious Circle of Excellence award FOUR years in a row. This award recognizes the top partners for Total Revenue, Performance, and Customer Satisfaction.

Marketing Achievements

Total Technologies has been awarded with numerous Marketing Achievement Awards as a partner that has successfully brought in new, incremental revenue, with outstanding return on marketing dollars invested.

Certifications

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Polycom Reseller

HUB certification for
State of Texas

Choice Partners awarded Vendor

Our Customers

Total Tec has served the needs of more than 200 large enterprise companies and 26,000 end users. We’re committed to being a strategic, long-term advisor to help our customers understand the latest trends in cloud communications to improve efficiencies, user adoption and adapt to their ever-changing business needs.

We’re proud to provide cloud communication solutions to a variety of customers across industries. Some of our customers include:

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  • Total Technologies Named 2017 Outstanding Enterprise Value Added Services Partner by BroadSoft | Read

BroadSoft Business

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BroadSoft is the technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries.

We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance. For additional information, visit BroadSoft.com.